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15.2 Roles and Responsibilities

Last amended 
31 May 2017

The role of a provider is to assist clients in achieving desired outcomes through a whole-of-person rehabilitation program. Providers are responsible for assisting clients to develop high level goals by identifying expected outcomes and then monitoring progress. The provider should:

  • Make contact with clients within 7 days of receiving a referral from the coordinator to undertake a rehabilitation assessment.
  • Explain the Life Satisfaction Indicators (LSI) to clients and ensure clients complete it to the best of their ability.
  • In collaboration with clients, identify rehabilitation needs by using a thorough assessment, which incorporates the LSI.
  • Develop rehabilitation goals, desired outcomes and activities to assist the client to achieve their goals by working collaboratively with clients to develop goals within the Goal Attainment Scaling model.
  • If rehabilitation needs are identified, complete the client’s Rehabilitation Plan within 21 days from initial contact about the rehabilitation assessment.
  • Ensure all relevant stakeholders have signed the Rehabilitation Plan before seeking final approval from the Rehabilitation Coordinator.
  • Regularly liaise with coordinators to update them on progress, in particular on specific issues or barriers.
  • If clients are unable to complete the GAS and LSI scores at closure, providers should complete this information on the client’s behalf, to the best of their knowledge.
Rehabilitation Coordinator

The role of a Rehabilitaton Coordinator is to ensure clients achieve their goals by liaising with providers, and by monitoring client progress. Coordinators are responsible for reviewing rehabilitation assessment reports and approving an individual's rehabilitation plan, but are only required to do so once they are satisfied that the goals are achievable and will assist the client to achieve desired outcomes.

Rehabilitation Coordinators are responsible for transposing information from the documentation submitted by rehabilitation providers, into R&C ISH. This information includes goals, activities for each goal and LSI scores.


DVA clients already have a number of rights and responsibilities relating to the development and undertaking of their rehabilitation plans. More information about these rights and responsibilities can be found in chapter 13 of this library and in the relevant rights and obligations forms available through the DVA forms portal. D1395 outlines a person's rights and obligations when participating in a return to work program. D1396 is to be used for clients who are participating in a non-return to work program.

Rehabilitation Goals are what the client wants to achieve through their rehabilitation plan.  They will have a vocational, medical management or psychosocial focus.  An example for each is provided below.

  • Vocational goal – return to sustainable part-time work.
  • Medical Management goal – identify appropriate medical professionals in my local area and start accessing treatment regularly.
  • Psychosocial goal – to increase level of social activity and community participation.

A client may be working towards a mix of vocational, medical management and/or psychosocial goals concurrently, or may initially focus on achieving specific types of goals (e.g. medical management goals) before moving on to others. This will be determined by what is most appropriate for each client given their individual circumstances and needs.