Allocating claims to the Specialised Case Team (SCT)
Referral to the SCT must be made where the client contends any of the following:
Action Immediately (AI) claims
Claims where risk indicators have been identified that indicate a claim needs to be actioned immediately may require contact with the client before requesting AI.
Allocation and case notes
If no priority or risk indicators have been identified support officers:
Priority allocation and Triage and Connect referrals
Use the Claims Prioritisation Assessment Tool (the tool) - (CM9# 22502611E) to raise priority allocation
Claim prioritisation
Front end support officers must review all information submitted with the claim, as well as relevant information on the client’s file, to identify risk factors for priority claim allocation and make appropriate referrals for any supports that may be appropriate for the client.
Verbal claims
Non Liability Health Care - Mental Health (VEA) claims are the only claims that can be registered following a verbal request.
Invalid claims
Invalid claims
| Scenario |
11.7.6.2 Provisions applicable on death of a veteran or a dependant
Subsection 436(1)
If there is a will
Subsection 436(1) of the MRCA provides that if an eligible person dies before an amount of compensation is determined and paid, the amount forms part of the person’s estate.