External
Progress toward 45 weeks is monitored through the Defcare Incapacity Calculator and the Period Summary Report. A warning on Defcare issues 4 weeks before the expiry of 45 weeks incapacity at 100% 0f NWE. Action taken to ensure that, where it appears likely the 45 week total will be reached, that:
- The client is advised of the impact of reaching the 45 weeks including the possibility of a reduction in the rate of compensation payable.
- Action is taken by the use of resubmit to ensure that the client's case is recalculated once the 45 weeks total is reached. It is important that this action is taken promptly to reduce the possibility of an overpayment occurring.