Returned cheques are cheques which have been received in error and have been returned rather than presented at the bank and cashed.
As these are Comcare's cheques and money has not 'changed hands', no overpayment has occurred. They are passed to the relevant officer in the administrative area for cancelling or reissuing where the address (as distinct from payee) details are incorrect.
Alternatively, payment details are checked on PRACSYS, the relevant authorising claims manager who paid the invoice is identified, and cheques are passed to that person for record amendment and reissue.
These cheques may later be returned to the administrative area to be cancelled where they have been incorrectly issued in the first place.
Claims managers are required to complete a form and fax it to Comcare's Financial Services (FSG) area requesting that incorrect cheques be cancelled.
It is particularly important to nominate whether another cheque will need to be issued to replace that being cancelled. This is because FSG will alter the payment status on the incorrect account, ready for it to be amended and payment to be correctly reissued from the state office.
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Example |
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A cheque is returned which has been issued to the wrong service provider. |
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When requesting cancellation of the cheque, the claims manager forgets to nominate that “auto reissue” should not occur. |
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Consequently, the medical account payment status is altered back from 'issued' to 'waiting'. |
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Another claims manager notices that an outstanding 'waiting' status is held against the service provider and incorrectly repays the same provider. |
To assist the above situation, when “auto reissue” is nominated, a diary, 'Amend Cheque Status' is generated to the user who requested cheque cancellation. The diary will advise that “the requested status change has been made to this cheque”.
This advises the claims manager know that the faxed request has been actioned, and where necessary, the account is ready to be amended if it now has been reverted to 'waiting' status.