External

These cheques are received as part of the recovery process.  They have been sent in by debtors to partly or fully repay an overpayment of monies.

One of two processes occurs.  Either:

  • the cheque is sent straight to the claims manager; or

  • is photocopied, the original is retained in the safe until a set time each week (it is important that cheques are sent off weekly - no later) and then sent to the Financial Services Group in the Corporate Centre, and the photocopy is passed to the relevant claims manager to activate, record or note cheque details on the claim file and recovery account record.

No PRACSYS activity is undertaken by administrative staff.