External
Where:
- superannuation payment has already been received;
- the employee has elected to defer his or her superannuation benefit; or
- the lump sum back payment forming part of the employee's superannuation entitlement is not enough to cover the full cost of the overpayment;
the following procedures apply.
Retain copies of all communication on the claim file and/or PRACSYS.
- Calculate the overpayment.
- Set up PRACSYS superannuation details.
- Ensure the initial letter about overpayment (at Appendix 15) has been issued to the debtor.
- Negotiate repayment in one of three ways:
- 'money in';
- offset; or
- periodic offset.
- Generally, except where financial difficulty applies, recover the overpayment by the same amount as it was initially paid.
- Create a diary to follow up receipt of 'money in' cheques.