Recovery From The Employee

Where:

• superannuation payment has already been received;
• the employee has elected to defer his or her superannuation benefit; or
• the lump sum back payment forming part of the employee's superannuation entitlement is not enough to cover the full cost of the overpayment;

the following procedures apply.

Retain copies of all communication on the claim file and/or PRACSYS.

•       Calculate the overpayment.
•       Set up PRACSYS superannuation details.
•       Ensure the initial letter about overpayment (at Appendix 15) has been issued to the debtor.
•       Negotiate repayment in one of three ways:

•      'money in';
•      offset; or
•      periodic offset.

•       Generally, except where financial difficulty applies, recover the overpayment by the same amount as it was initially paid.
•       Create a diary to follow up receipt of 'money in' cheques.