External
A major part of this volume is based on procedures for recovery of overpayments. However, avoiding an overpayment in the first place should be paramount to all claims managers.
By ensuring that determinations are correctly made in the first place, it will not only save a lot of effort but also alleviate potential internal and external repercussions.
Additionally, situations of write off, then waiver, are remote and are a last resort measure only in the recovery process.