External
  •       In all cases advise the employer by phone.
  •       Follow up with a letter as per Appendix 1 if the employer requests this.
  •       Negotiation on repayment will involve the 'money in' scheme of arrangement only and should form one cheque from the employer.  Non-incapacity overpayments cannot be offset by future incapacity payments.
  •       Set up PRACSYS with:
  •      overpayment details;
  •      recovery details; and
  •      line item allocation.