Employees

Retain copies of all communication on the claim file and/or PRACSYS.

•       In all cases, advise the employee by phone.
•       Follow up with a letter as per Appendix 1.

•       Request full payment either:

•      from one cheque; or
•      following negotiation on a scheme of arrangement, a number of cheques, depending on the employee's individual financial circumstances.

•       Negotiation on repayment will involve the 'money in' scheme of arrangement only.  Non-incapacity overpayments cannot be offset by future incapacity payments to the employee due to taxation implications.

•       Set up PRACSYS with:

•      overpayment details;
•      recovery details; and

•      line item allocation.

•       Closely monitor repayment progress by setting up:

•      a repayment agreement;
•      claim comments; and
•      diaries.

•       Keep ongoing records of payments by updating the comments field on the recovery account;
•       Keep copies of cheques received on the claim file.