External
It is important to also balance up any other issues specific to an individual case.
Things such as:
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whether the employee fully understands the implications of his or her non-compliance;
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whether the employee has been unable to adequately interpret the circumstances of his or her claim (such as where there is some difficulty with English language); and
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whether the Case Manager and/or rehabilitation provider have adequately and sufficiently met their respective roles;
should all be considered prior to suspending the claim, which is really a 'last resort' option.