Other issues

It is important to also balance up any other issues specific to an individual case.

Things such as:

• whether the employee fully understands the implications of his or her non-compliance;

• whether the employee has been unable to adequately interpret the circumstances of his or her claim (such as where there is some difficulty with English language); and

• whether the Case Manager and/or rehabilitation provider have adequately and sufficiently met their respective roles;

should all be considered prior to suspending the claim, which is really a 'last resort' option.