COMCARE OPERATIONAL ADVICE NO. 64
STRUCTURE OF HEAD OFFICE BENEFIT PAYMENT TEAM
Branch Managers
State Managers
Manager, Operations
Manager, Review
Manager, Risk Management
State Executive Officer
The Benefit Payment Team is undergoing a slight re‑organisation and re‑definition of duties to help the team provide the best service possible to State Offices and to improve the delivery of agency services.
The impact of this re‑organisation on State Offices is that from Monday 15 January 1990 the support staff in the Benefit Payments Team will become `Enquiries Officers' for particular state offices. The split is as follows:
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STATES: |
ACT |
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SA |
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QLD |
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TAS |
Enquiries Officer for the above states will be Ms Sharon Neddrie on 062‑750607.
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STATES: |
NSW |
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VIC |
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WA |
Enquiries Officer for the above states will be Ms Linda Oakman on 750606.
State Offices should direct enquiries on:
Cheque Presentation details;
Stop Payments;
Returned Cheque enquiries;
Subsequent Payments information
Advance Payments etc
to the Officer nominated for their State.
Enquiries on:
Common Law payments;
Overseas Payments;
Agency invoicing and reimbursing of agencies;
Overpayments;
should be directed to Mrs Erlinda Belin on 062‑750608.
Enquiries on legal costs should be directed to the Legal Section, Operations Branch.
Maxine Danaro is responsible for the overall co‑ordination of the Benefit Payment function and is available when necessary to provide information and advice on policy type matters or particularly difficult cases.
The Benefit Payments Team is not available to discuss cases with individual claimants, providers and organisations etc. Under no circumstances should State Offices instruct these clients to contact the section direct as the Benefit Payments Team does not have the detailed knowledge of the case required. Enquiries from difficult clients should be referred to the relevant Account Manager in the State Office who can then contact if necessary the Benefit Payments Team for information and assistance.
The Benefit Payment Team is currently up‑dating all procedures, forms etc used by state office staff and will be visiting all State Offices in the near future to trial the up‑dated procedures and run workshops on:
Reconciliation Procedures Returned Cheques/Stop Payment Procedures Agency Funding Agency Invoicing and Reimbursement and a variety of other payment related topics.
PETER SKEEN
A/g Deputy Chief Executive
11 January 1990