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  • 10 Regular Servicemen

10 Regular Servicemen

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  • 10.1 DSH Legislation
  • 10.2 Policy

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  • Defence Service Homes (DSH)
    • General Orders
      • Administrative Framework
        • 1 Introduction
        • 2 Public Relations
          • 2.1 Personal Contact
          • 2.2 Public Statements
          • 2.3 Duty of Care
        • 3 Disclosure of Information
          • 3.1 General Principles
          • 3.2 Exchange of Information with Westpac
            • 3.2.1 DSH Legislation
            • 3.2.2 Policy
          • 3.3 Further Guidelines
        • 4 Ombudsman Act 1976
        • 5 Administrative Decisions (Judicial Review) Act 1977
        • 6 Freedom of Information Act 1982
        • 7 Privacy Act 1988
        • 8 Administrative Appeals Tribunal Act 1975
          • 8.1 AAT Legislation
            • Person affected by decision may obtain reasons for decision
            • Manner of applying for a review
            • Operation and implementation of a decision that is subject to review
          • 8.2 General Principles
        • 9 DSH Decisions and Statements of Reasons
          • 9.1 DSH Legislation
            • Defence Service Homes Act 1918
            • Internal review of reviewable decisions
            • Review of decisions by Administrative Appeals Tribunal
          • 9.2 Policy
            • 9.2.1 Authority of a Delegate
            • 9.2.2 Decisions by Delegates
            • 9.2.3 Unfavourable Decisions
            • 9.2.4 Importance of Notice of Decision
            • 9.2.5 Internal Review by Senior Delegate
            • 9.2.6 Review of Decision by the AAT
            • 9.2.7 Other Affected Persons
        • 9.3 Further Guidelines - Procedural
        • 10 Bankruptcy
          • 10.1 Introduction
          • 10.2 DSH Legislation
            • Bankruptcy of purchaser or borrower
            • Certificate of entitlement: transfer of property subject to specified portfolio asset or advance
          • 10.3 Policy
            • 10.3.1 General Principles
            • 10.3.2 Action to be taken where a Client has become a Bankrupt or where S45A approval is sought by a Creditor
            • 10.3.3 Discharge of Liability on Loans by a Bankrupt
            • 10.3.4 Exclusion
      • Data Entry Protocols
        • 1 INTRODUCTION
        • 2 CLIENT NAMES
          • 2.1 SURNAMES (family name)
            • DSH DATA ENTRY PROTOCOLS
            • EXAMPLES
          • 2.2 CORRESPONDENCE SURNAMES (family names)
            • DSH DATA ENTRY PROTOCOLS
            • EXAMPLES
            • 2.2.1 WHERE CORRESPONDENCE NAMES EXCEED MAXIMUM 30 CHARACTERS FOR ADDRESSEE LINE 1
          • 2.3 GIVEN NAMES
            • DSH DATA ENTRY PROTOCOLS
            • EXAMPLES
          • 2.4 CORRESPONDENCE GIVEN NAMES (initials)
            • DSH DATA ENTRY PROTOCOLS
            • EXAMPLES
          • 2.5 NAMES (other issues)
          • 2.6 CHANGING CORRESPONDENCE NAMES (Addressee Line 1)
        • 3 HONORIFICS/TITLES (Name prefixes)
          • DSH DATA ENTRY PROTOCOL
        • 4 AWARDS/MEDALS ABBREVIATIONS (Name suffixes)
          • DSH DATA ENTRY PROTOCOL
        • 5 ADDRESSEE DETAILS (Correspondence)
          • 5.1 STREET NUMBERS
            • DSH DATA ENTRY PROTOCOL
            • 5.1.1 STREET NUMBER EXAMPLES
            • 5.1.2 STREET NUMBER EXAMPLES (STATES)
          • EXAMPLES
            • NEW SOUTH WALES
            • VICTORIA
            • QUEENSLAND
            • WESTERN AUSTRALIA
            • SOUTH AUSTRALIA
            • TASMANIA
            • AUSTRALIAN CAPITAL TERRITORY
          • 5.2 STREET NAMES
            • DSH DATA ENTRY PROTOCOLS
            • EXAMPLES
          • 5.3 STREET TYPES
            • DSH DATA ENTRY PROTOCOL
            • 5.3.1 WHERE NO STREET TYPE EXISTS
            • 5.3.2 WHERE 'CORNER' IS USED IN A CORRESPONDENCE ADDRESS
          • 5.4 ADDRESSEE LINE 2
            • DSH DATA ENTRY PROTOCOL
            • NAMES EXCEEDING MAXIMUM 30 CHARACTERS FOR ADDRESSEE LINE 1
          • 5.5 ADDRESSEE LINE 3
            • DSH DATA ENTRY PROTOCOL
          • 6 TELEPHONE NUMBERS
            • DSH DATA ENTRY PROTOCOLS
            • EXAMPLES
          • 7 TOWN NAMES
            • DATA ENTRY PROTOCOL
          • 8 STATE/TERRITORY ABBREVIATIONS
            • DSH DATA ENTRY PROTOCOL
            • EXAMPLES
        • 9 POST CODES (Australia)
          • DSH DATA ENTRY PROTOCOLS
        • 10 COUNTRY NAMES
          • DSH DATA ENTRY PROTOCOL
          • EXAMPLES
        • 11 FOREIGN POSTCODES
          • DSH DATA ENTRY PROTOCOL
        • 12 OVERSEAS ADDRESSES
          • DSH DATA ENTRY PROTOCOLS
          • EXAMPLE
        • 13 NAME/ADDRESS EXAMPLES
          • EXAMPLE 1
          • EXAMPLE 2
          • EXAMPLE 3
          • EXAMPLE 4
          • EXAMPLE 5
          • EXAMPLE 6
          • EXAMPLE 7
          • EXAMPLE 8
          • EXAMPLE 9
          • EXAMPLE 10
          • EXAMPLE 11
        • APPENDIX 1 FIELD SPACES
        • APPENDIX 2 DATA ENTRY & REPORTS
          • DATA ENTRY
          • REPORTS
        • APPENDIX 3 DEATH & NOTEPAD INDICATORS
          • DEATH INDICATOR
          • NOTEPAD INDICATOR (on Client Guide or Application Guide screens)
      • Eligibility
        • 1 Introduction
          • 1.1 DSH Legislation
          • 1.2 Qualifying Service for Eligibility
            • 1.2.1 War Service/Operational Service/Warlike Service
            • 1.2.2 Peacetime Service
          • 1.3 Policy
            • 1.3.1 Dependants
        • 2 First World War
          • 2.1 DSH Legislation
          • 2.2 Policy
            • 2.2.1 General Principles
            • 2.2.2 Inclusions
            • 2.2.3 Exclusion
        • 3 Second World War - (incl. BCOF)
          • 3.1 DSH Legislation
          • 3.2 Policy
            • 3.2.1 General Principles
            • 3.2.2 Inclusions
            • 3.2.3 Written Instruments under ss.5R(1) of the VEA
            • 3.2.4 Exclusions
            • 3.2.5 Observations
        • 4 Korea/Malaya, Malaya/Singapor, Malayan Emergency
          • 4.1 DSH Legislation
          • 4.2 DSH Regulations
          • 4.3 Veterans' Entitlements Act 1986
          • 4.4 Policy
            • 4.4.1 General Principles
            • 4.4.2 Inclusions
            • 4.4.3 Ships/Units Allotted for Service in Korea (1950 to 1957)
            • 4.4.4 Written Instruments under ss.5R(1) of the VEA
            • 4.4.5 Written Instruments under ss.6D(1) and ss.5B(1) of the VEA
            • 4.4.6 Exclusions
        • 5 Japan, Korea Demilitarised Zone, South Vietnam Jan 1962, North East Thailand (including Ubon)
          • 5.1 DSH Legislation
          • 5.2 Veterans' Entitlements Act 1986
          • 5.3 Policy
            • 5.3.1 General Principles
            • 5.3.2 Written Instruments Under ss.6D(1) of the VEA
            • 5.3.3 Inclusions
            • 5.3.4 Exclusions
        • 6 South East Asia
          • 6.1 DSH Legislation
          • 6.2 Veterans' Entitlements Act 1986
          • 6.3 Policy
            • 6.3.1 General Principles
            • 6.3.2 Written Instruments under ss.5R(1) of the VEA
            • 6.3.3 Written Instruments under ss.5B(2) of the VEA
            • 6.3.4 Ships/Units Allotted for Duty - Vietnam
            • 6.3.5 Inclusions
            • 6.3.6 Exclusions
            • 6.3.7 Observations
        • 7 Namibia
          • 7.1 DSH Legislation
          • 7.2 Veterans' Entitlements Act 1986
          • 7.3 Policy
            • 7.3.1 General Principles
            • 7.3.2 Exclusions
        • 8 Iraq, Kuwait, Persian Gulf, Cambodia, the former Yugoslavia, Somalia
          • 8.1 DSH Legislation
          • 8.2 Veterans' Entitlements Act 1986
          • 8.3 Policy
            • 8.3.1 General Principles
            • 8.3.2 Exclusions
        • 8A Warlike Service
          • 8A.1 DSH Legislation
          • 8A.2 Veterans' Entitlements Act 1986
          • 8A.3 Policy
            • 8A.3.1 General Principles
            • 8A.3.2 Inclusions
            • 8A.3.3 Exclusions
            • 8A.4 Ministerial determinations of warlike service
          • 8A.5 Written Instruments under ss.5R(1) of the VEA
        • Chapter 8B Non-warlike service
          • 8B.1 General Principles
        • 9 National Servicemen
          • 9.1 DSH Legislation
          • 9.2 Policy
            • 9.2.1 General Principles
            • 9.2.2 Inclusion
            • 9.2.3 Exclusions
            • 9.2.4 Observations
        • 10 Regular Servicemen
          • 10.1 DSH Legislation
          • 10.2 Policy
            • 10.2.1 General Principles
            • 10.2.2 Distinction
            • 10.2.3 Effective Full-time Service
            • 10.2.4 Inclusions
            • 10.2.5 Exclusions
        • 11 Misconduct or Misbehaviour Discharges
          • 11.1 DSH Legislation
          • 11.2 The Schedule to the War Gratuity Act 1945 - Classes of Members Disqualified for War Gratuity
          • 11.3 Policy
        • 12 Revocation
          • 12.1 DSH Legislation
          • 12.2 Policy
        • 13 Dependants
          • 13.1 DSH Legislation
          • 13.2 Policy
            • 13.2.1 General Principles
            • 13.2.2 Inclusions
            • 13.2.3 Exclusions
        • 14 Miscellaneous
          • 14.1 Documents in Support of Eligibility
          • 14.2 Domicile
          • 14.3 Residence
          • 14.4 Evidence of Domicile and Residence
          • 14.5 Addresses of Service Records Offices
          • 14.6 Ranks/Titles and Relevant Abbreviations
          • 14.7 Operational Areas - Schedule 2 of the VEA
          • 14.8 Consolidated list of RAN Ships - VEA coverage - 1950-1972
            • HMAS Anzac
            • HMAS Arunta
            • HMAS Bataan
            • HMAS Boonaroo
            • HMAS Brisbane
            • HMAS Commonwealth (Establishment)
            • HMAS Condamine
            • HMAS Culgoa
            • HMAS Curlew
            • HMAS Derwent
            • HMAS Duchess
            • HMAS Gull
            • HMAS Hawk
            • HMAS Hobart
            • HMAS Ibis
            • MV Jeparit (RAN personnel only)
            • HMAS Jeparit
            • HMAS Melbourne
            • HMAS Murchison
            • HMAS Parramatta
            • HMAS Perth
            • HMAS Quadrant
            • HMAS Queenborough
            • HMAS Quiberon
            • HMAS Quickmatch
            • HMAS Shoalhaven
            • HMAS Snipe
            • HMAS Stuart
            • HMAS Supply
            • HMAS Swan
            • HMAS Sydney
            • HMAS Teal
            • HMAS Tobruk
            • HMAS Torrens
            • HMAS Vampire
            • HMAS Vendetta
            • HMAS Voyager
            • HMAS Warramunga
            • HMAS Yarra
      • Entitlement
        • Advances - Initial, Additional and Further
          • 1 Introduction
          • 2 DSH Legislation
            • Extension of Act to Norfolk Island
            • Eligible person and spouse or de facto partner may be treated together as eligible person
            • Applications for notices and certificates
            • Certificates of entitlement: advances
            • Criteria for issue of certificate of entitlement: joint ownership
            • Criteria for issue of certificate of entitlement: advances other than widows' advances and advances for essential repairs
            • Criteria for issue of certificate of entitlement: further advance
            • Certificates of assignment
            • Maximum amounts for which subsidy is payable
            • Marriage of Two Eligible Persons-Each in receipt of an Advance
            • Rate of interest on initial advances
            • Rate of interest on additional advances
            • Rate of interest on further advances
            • Rate of interest on advances for essential repairs
            • Interest rates reduced according to reduced Benchmark rate
            • Reduction of certain single-tiered rates of interest
            • Replacement of multi-tiered rates of interest with single rate
            • Rates not altered for certain portfolio contracts of sale
            • Maximum term of advances
            • Dwelling-houses for incapacitated soldiers
            • Veterans' Affairs (1995-96 Budget Measures) Legislation Amendment Act 1995
              • SCHEDULE 1 to the Act
          • 3 Policy
            • 3.1 General Principles
              • 3.1.1 Assistance within Australia including Norfolk Island only
            • 3.2 Security Requirements
            • 3.3 Initial Subsidised Advance
              • 3.3.1 Amount, Interest Rate & Term
              • 3.3.2 Purposes
            • 3.4 Additional Advance
              • 3.4.1 Details of Benefit
              • 3.4.2 Purposes
              • 3.4.3 Conditions for Assistance
              • 3.4.4 Amount
              • 3.4.5 Interest Rate
              • 3.4.6 Term
              • 3.4.7 Top-up Facility
            • 3.5 Further Subsidised Advance
              • 3.5.1 Purposes
              • 3.5.2 When to Apply
              • 3.5.3 Issue of Certificate of Entitlement
              • 3.5.4 Amount
              • 3.5.5 Interest rate
              • 3.5.6 Term
            • 3.6 Inclusions
              • 3.6.1 Eligible Person and Spouse or De Facto Partner
              • 3.6.2 Joint Eligibles
              • 3.6.3 Two or More Eligibles-Nursing Services
              • 3.6.4 Tenants in Common
              • 3.6.5 Widows/Widowers with Own Entitlement
              • 3.6.6 Ownership of Another House
            • 3.7 Exclusions
              • 3.7.1 Purchase of Land
              • 3.7.2 Previous WSH/DSH Assistance
              • 3.7.3 War Service Land Settlement Scheme
              • 3.7.4 Cash Grants
              • 3.7.5 Ownership of Another House
              • 3.7.6 Intention to Occupy
              • 3.7.7 Home
              • 3.7.8 Marriage of Two Eligible Persons-Each in receipt of an Advance
            • 3.8 Miscellaneous
              • 3.8.1 Dwelling-houses for incapacitated soldiers
        • Relief Schemes
          • 4 Introduction
          • 5 DSH LEGISLATION
            • Criteria for the issue of certificate of entitlement: widows' advances
            • Criteria for issue of certificate of entitlement: advances made for essential repairs
            • Certificate of entitlement: instalment relief
            • Rate of interest on widows' advances
            • Maximum terms of advances
            • SCHEDULE 1 to the Act
          • 6 Hardship Guidelines & Rates For Assessing Hardship
            • 6.1 Hardship Guidelines
            • Financial Hardship
            • Serious Financial Hardship
            • General Conditions For Assessing Hardship
            • Definitions
          • 7 Policy
            • 7.1 General Principles
            • 7.2 Financial Hardship
              • 7.2.1 Widow or Widower Advance
              • 7.2.2 Instalment Relief
            • 7.3 Serious Financial Hardship
              • 7.3.1 Advance for Essential Repairs
            • 7.4 Terms and Conditions of Assistance
              • 7.4.1 Maximum Amount
              • 7.4.2 Interest Rates
              • 7.4.3 Maximum Term
              • 7.4.4 Top-up Facility
              • 7.4.5 Occupation of a Dwelling-house - Essential Repairs/Instalment Relief Cases
              • 7.4.6 Refusal by the Bank
              • 7.4.7 The Bank's Security Requirements
        • Transfer of Estate or Interest in a Property
          • 8 Introduction
          • 9 DSH Legislation
          • 10 Policy
            • 10.1 General Principles
            • 10.2 Definition of a Transfer
            • 10.3 Condition for Issuing a Certificate of Entitlement
            • 10.4 Discharge of Advance at the Time of Transfer
            • 10.5 Transfer to an Ineligible Person
            • 10.6 Transfer to an eligible person
            • 10.7 Transfer to Joint Tenancy with Spouse
            • 10.8 Transfer from Ineligible Person to Joint Tenancy
            • 10.9 Vesting Order by a Court
            • 10.10 Family Court Orders
            • 10.11 Transfer without Consent
            • 10.12 Transfer to Tenancy in Common
            • 10.13 Transfer of a Property, Subject to a Corporation Advance or Subsidised Advance, by the Personal Representative of a Deceased Borrower
            • 10.14 Death of a Joint Tenant
            • 10.15 Application by a Judgement Creditor for Consent to Levy Execution against a Property subject to a Corporation Advance or Subsidised Advance (writ of fieri facias)
            • 10.16 Term of Transferred Advance
            • 10.17 Interest Rates of Transferred Advance
        • Widows'/Widowers' Benefits
          • 11 Widows'/Widowers' Benefits
            • Introduction
            • 11.4 Widows with own service in World War II
            • 11.5 'Veteran Widowers' of WWII Women
          • Appendix A Widows' Table
            • 11.1 WIDOW/WIDOWER - NO SERVICE
            • 11.2 WIDOW/WIDOWER WITH OWN SERVICE, BUT NOT ASSISTED ON HER/HIS SERVICE
            • 11.3 WIDOW/WIDOWER WITH OWN SERVICE - HAS BEEN ASSISTED ON THAT SERVICE
      • Home Support Loan
        • 1 Introduction
        • 2 Legislation
        • 3 Eligibility
          • 3.1 DSH Legislation
          • 3.2 Policy
        • 4 Entitlement
          • 4.1 Ownership
          • 4.2 Purposes
          • 4.3 Exclusions
          • 4.4 Other entitlement
        • 5 Application of other Parts of the Act
          • 5.1 Assignment
          • 5.2 Transfer of Ownership
          • 5.3 Instalment Relief
          • 5.4 Essential Repairs / Widow/Widower Advances
          • 5.5 Cancellation of Subsidy
          • 5.6 Procedures
            • Client Details
            • Service Details
            • Previous Assistance
            • Application Processing
            • Purposes
            • Security Property
            • CofE
      • Quality Assurance Standards
        • 1 Notice of Eligibility, Certificate of Entitlement
          • 1.1 Timeliness Targets
      • Standard Letters
        • 1 INTRODUCTION
        • 2 PURPOSE
        • 3 MAINTENANCE OF SYSTEM
        • APPENDIX A List of Standard Letters currently available
          • APPLICATIONS
            • Additional Advance Applications
            • Assignment Applications
            • Initial Advance Applications
            • Further Advance (Portable) Applications
            • Essential Repair Advances - Instalment Relief
            • Widow/Widower Advances
            • Other Letters
            • Transfers
          • VARIATIONS
            • Enquiry
            • Estates
            • Other Letters
          • STATEMENTS OF REASONS
        • APPENDIX B List of Auto Text currently available
          • Additional Advance Certificate
          • Additional Advance Entitlement
          • Advise correct spelling
          • Advice when to occupy
          • Also you will need to (list)
          • As Mr/Mrs has discharged
          • As you have discharged
          • Bridging Finance
          • Buy Land-build in 5 yrs
          • Buy-Proposal when home selected
          • CO confirm Mr/Mrs service
          • CO confirm your service
          • DHA
          • E/Sale as prev requested
          • E/Sale-Request Contract
          • E/Sale-Request StatDec/Letter
          • I refer to my letter
          • I refer to my letter (HSL)
          • I refer to my letter of
          • I refer to my letter-furtherloan
          • I refer to my letter-Widow Loan
          • I refer to your app (HSL)
          • I refer to your app-A/A loan
          • I refer to your app-further loan
          • I refer to your app-Widow Loan
          • I refer to your application
          • I refer to your enquiry of
          • If CMF etc, WWII
          • If discharged since loan granted
          • Interest Rate
          • Joint-Spouse last dec'd
          • Limit exclude Ess'l Repairs
          • Limit exclude Section 18A
          • Limit exclude Widow Adv
          • Must confirm Mr/Mrs service
          • Must confirm your service
          • Please note:-
          • Repayment figures (optional)
          • Require Spouse Death Cert
          • Requirement Assignment App
          • Requirement Marriage Cert
          • Requirement Stat Dec
          • Requirement Unanswered Q'ns
          • Requirement Unsigned App
          • Ret.Village (Named) lease
          • Ret.Village(unnamed)lease
          • Ret.Village-evidence reg'd
          • Retirement Villages
          • Single/Joint - Vet'n last dec'd
          • Substitution Port. Current Loan
          • Tenancy - Combined
          • Tenancy - Concurrent-other
          • Tenancy - Concurrent-spouse
          • Tenancy - In Common
          • Tenancy - Joint
          • Tenancy - Sole
          • The following docs enclosed
          • Var.Para. -Bridging Finance
          • Var.Para. -Term altered
          • Var.Para -Term balance
      • Subsidy Administration
        • 1 Introduction
        • 2 DSH Act and Agreement with Westpac
        • 3 Certificates of Entitlement
        • 4 Payment of Subsidy
          • 4.1 DSH Legislation
            • 4.1.1 Agreement
          • 4.2 Policy
            • 4.2.1 General Provisions
            • 4.2.2 Inclusions
            • 4.2.3 Exclusions
            • 4.2.4 Observations
        • 5 Verification of Subsidy Claims
          • 5.1 DSH Legislation
            • 5.1.1 Agreement
          • 5.2 Policy
            • 5.2.1 General Provisions
            • 5.2.2 Inclusions
            • 5.2.3 Exclusions
        • 6 Cancellation of Subsidy
          • 6.1 DSH Legislation
            • Cancellation of subsidy
            • Cancellation of subsidy where subclause 11.16 of the agreement applies
            • 6.1.1 Agreement
          • 6.2 Policy
            • 6.2.1 General Provisions
            • 6.2.2 Inclusions
            • 6.2.3 Exclusions
            • 6.2.4 Observations
        • 7 Recovery of Subsidy
          • 7.1 DSH Legislation
            • Recovery of subsidy
            • Waiver etc
            • 7.1.1 Agreement
          • 7.2 Policy
            • 7.2.1 General Provisions
            • 7.2.2 Inclusions
            • 7.2.3 Exclusions
            • 7.2.4 Observations
        • 8 Deferral of Subsidy Payments
          • 8.1 DSH Legislation
            • Deferral of subsidy by Minister
          • 8.2 Policy
            • 8.2.1 General Provisions
            • 8.2.2 Inclusions
            • 8.2.3 Exclusions
            • 8.2.4 Observations
        • 9 Excess Credits
          • 9.1 DSH Legislation
            • 9.1.1 Agreement
            • 9.1.2 Withdrawal of Excess Credits
        • 10 Arrears
          • 10.1 DSH Legislation
            • 10.1.1 Agreement
          • 10.2 Policy
            • 10.2.1 General Provisions
      • Subsidy Procedures
        • 1 Introduction - General
          • 1.1 Certificate of Entitlement - General
          • 1.2 Certificate of Entitlement - File Numbers
          • 1.3 Recording of Documentary Evidence
          • 1.4 Action to be taken regarding false declaration
          • 1.5 Marriage of Two Eligible Persons Each in Receipt of an Advance
        • 2 Allocation of File Numbers
          • 2.1 Introduction
          • 2.2 General Principles
          • 2.3 New File Number When File Number Exists
            • 2.3.1 Dual Entitlements
          • 2.4 When File Number Should be Changed/Retained
            • 2.4.1 Enquiries
            • 2.4.2 Initial Advances
            • 2.4.3 Additional Advances
            • 2.4.4 Widows'/Widowers' Advances
            • 2.4.5 Advances for Essential Repairs
            • 2.4.6 Instalment Relief
            • 2.4.7 Further Advances
            • 2.4.8 Transfers of Ownership
            • (Joint Tenancy to Single Tenancy)
            • (Single Tenancy to Single Tenancy)
            • 2.4.9 Transfers of Ownership
            • (Single Tenancy to Joint Tenancy)
            • 2.4.10 Deceased Estates
            • 2.4.11 Pooled Use of Entitlements
            • 2.4.12 Interstate Transfers
            • 2.4.13 Insurance-only Clients
        • 3 Relief Schemes
          • 3.1 Introduction
          • 3.2 Advice to widow/widower on death of purchaser or borrower
          • 3.3 Term of Relief to be Approved
          • 3.4 Issue of Certificates of Entitlement - Widows'/Widowers' Advances
            • 3.4.1 Repairs
            • 3.4.2 Recurring Expenses
            • 3.4.3 Advance for road making charges
          • 3.5 Issue of Certificates of Assignment - Widows'/Widowers' Advances
          • 3.6 Issue of Certificates of Entitlement - Instalment Relief - Widows/Widowers & Others
            • 3.6.1 Instalment Relief Applications- General
          • 3.7 Periodical review of relief
          • 3.8 Action on marriage of person receiving Widows'/Widowers' relief
          • 3.9 Action on death of person receiving relief
          • 3.10 Relief recipient no longer in occupation.
          • 3.11 Assigned Advances - Instalment Relief
        • 4 Advances for Essential Repairs
          • 4.1 General Principles
          • 4.2 Issue of Certificate of Entitlement for Essential Repairs
          • 4.3 Term of Essential Repairs Advance to be Approved
          • 4.4 Issue of Certificates of Assignment for Essential Repairs
        • 5 Appealable/Reviewable Decisions
          • 5.1 Notice of appeal to the AAT
          • 5.2 Informal review
          • 5.3 Section 37 statement
          • 5.4 Representation before the AAT
          • 5.5 Reconsideration of decision
          • 5.6 Preliminary conferences
          • 5.7 Directions hearings
          • 5.8 Exchange of documents
          • 5.9 Hearing of application for review
          • 5.10 Action following completion of appeal
          • 5.11 Appeals to the Federal Court
          • 5.12 Elements of a statement of reasons
          • 5.13 Material facts
          • 5.14 Evidence on which the decision is based
          • 5.15 Reasons for decision
          • 5.16 State Registries
            • NEW SOUTH WALES
            • WESTERN AUSTRALIA
            • VICTORIA
            • TASMANIA
            • QUEENSLAND AND NORTHERN TERRITORY
            • AUSTRALIAN CAPITAL TERRITORY
            • SOUTH AUSTRALIA
    • National Office Instructions
      • 2001
        • 69/2001 Eligibility GOs
        • 68/2001 Eligibility - Warlike Service in War on Terrorism (Afghanistan & surrounding areas)
      • 2000
        • 67/2000 Eligibility - Operational Service & Warlike Service in East Timor
        • 66/2000 Eligibility - Warlike Service in East Timor
      • 1999
        • 65/1999 Eligibility - Warlike Service in East Timor
        • 64/1999 Rates for Assessing Hardship
      • 1998
        • 62/1998 Changes to Agreement - Subsidy Administration, Payment & Excess Credits
        • 61/1998 DSH Interest Rates
        • 60/1998 Budget Measures 1997-98 - Anomalies & Eligibility
      • 1997
        • 56/1997 Government Charges
        • 54/1997 DSH Budget Measures - August 1996
      • 1996
        • 53/1996 Eligibility - Medical Discharges
        • 52/1996 Uniform Consumer Credit Code - 011196
        • 50/1996 Disclosure of Information
        • 49/1996 Cancellation of Subsidy in Deceased Estate Cases
        • 47/1995 DSH Budget Measures - 1 July 1995
      • 1995
        • 46/1995 Transfers - Joint Tenants to Tenants in Common
        • 43/1995 Release of Standard Letters - Practice & Procedure
        • 42/1995 S19 DSHA Purchasers & Borrowers after 091287
        • 41/1995 Release from Personal Covenants - ineligible spouse
        • 40/1995 Release of New GOs - QA Standards
        • 38/1995 Best Evidence Policy - Statements of Service
        • 37/1995 Modifications & Repairs
      • 1994
        • 36/1994 1994 Release of New GOs - Subsidy Verification Issues
        • 35/1994 Eligibility - Members of CMF &VAD during WWII
        • 34/1994 Best Evidence Policy - Malaya & Singapore
        • 33/1994 Loans for Modifications
        • 32/1994 Purchase Land & Build a House
        • 29/1994 Introduction of Widows-ers Benefits Table
        • 28/1994 Purchase of Land Only
        • 24/1994 1994 Release of New GOs - Practice & Procedure
      • 1993
        • 23/1993 Rates for Assessing Hardship
        • 22/1993 Release of New Subsidy GOs - Legislation & Policy
        • 21/1993 Amendments to DSHA - 2nd Supplementary Agreement
        • 19/1993 Best Evidence Policy
      • 1992
        • 18/1992 Pooled use of Entitlements - Widows-ers with own Entitlement
        • 17/1992 First Mortgage Status
        • 16/1992 VALA Bill - Amendments to DSHA 1918
      • 1991
        • 15/1991 VALA Act 2 1991 - Amendments to DSHA 1918
        • 14/1991 Pooled use of Entitlements on one Property
        • 13/1991 Eligibility Extension - Spouse, female members & veterans
        • 12/1991 Revocation of DSH entitlement
        • 11/1991 Eligibility - Effect of recent amendments on Widows
        • 10/1991 VALA 1990 - Amendments to DSHA 1918
      • 1990
      • 1989
        • 6/1989 Making & Reviewing Decisions
        • 5/1989 VALA 1989 - Amendments to DSHA 1918
        • 3/1989 Further Advances - Net Proceeds
      • 1988
        • 1/1988 DSH Amendment Act 1988
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  • Recipient Created Tax Invoices (RCTI)
  • Rehabilitation Appliances Program (RAP)
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  • Social Work
  • Social Work (Mental Health)

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Information provided on this website is prepared by the Department of Veterans’ Affairs (DVA) for general information only and does not provide professional advice on a particular matter. This information reflects policy made by DVA and is used in the assessment of claims. It does not reflect the views or opinions of any other government body or authority.

While we make every effort to ensure that the information on this site is accurate and up to date we accept no responsibility whether expressed or implied for the accuracy, currency and completeness of the information.

Before relying on the material you should independently check its relevance for your purposes, and obtain any appropriate professional advice.

For reasons of succinctness and presentation, the information provided on this website may be in the form of summaries and generalisations, and may omit detail that could be significant in a particular context, or to particular persons.

Important legislative change

Note that the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) commenced on 12 October 2017.

As a result of this legislative change, the Department is updating its published information, including hardcopy and website content, as well as CLIK. While this process is well underway, it will take some time before all changes are complete. In the meantime, references within CLIK to the Safety, Rehabilitation and Compensation Act 1988 or SRCA should now generally be understood to be references to the new DRCA (with the exception of intended historical references to SRCA). It is important to note that the same provision references (i.e., sections, subsections and paragraphs) from the SRCA have been retained in the DRCA.

We appreciate your patience during this change process.

Accessed: 16 May 2022
URL: https://clik.dva.gov.au/health-policy-library/defence-service-homes-dsh/general-orders/eligibility/10-regular-servicemen