12.7.3 Compliance Reviews

Enhanced Compliance Program (ECP)

The introduction of an Enhanced Compliance Program (ECP) was announced in the 2003-04 Budget. For the financial years 2004 to 2008, approximately 10,000 [glossary:compliance reviews:98] will be conducted of the personal and financial circumstances of selected pensioners assessed as being at risk of not being paid the correct rate of pension. This represents 3.8% of pensioner households nationally.

12.7.2 Specific Reviews

Last amended: 1 August 2014

Specific review reasons

The following table describes the main [glossary:specific review:305] reasons. These guidelines are not exhaustive of all the circumstances that can be subject to review.

Specific Review Type

Specific Review Reason

Aged care    

Applications for Review by the Veterans' Review Board (VRB)

Most VEA compensation and rehabilitation determinations made on or after 21 April 2025 must be appealed directly to the Veterans’ Review Board (VRB), via VRB lodgement channels, rather than to DVA. Appeal timeframes remain the same for all claim types except Acute Support Package, which has been extended to 12 months. DVA has 28 days to prepare the report for the VRB under section 352D of the MRCA. The Commission continues to have the discretion to initiate a reconsideration of own motion.