This chapter contains information on who we can request information from, how we request it and how it is provided. It outlines the requirements for imposing a notice requesting information and what the penalties are for not complying with such a notice.
See Also
Most VEA compensation and rehabilitation determinations made on or after 21 April 2025 must be appealed directly to the Veterans’ Review Board (VRB), via VRB lodgement channels, rather than to DVA. Appeal timeframes remain the same for all claim types except Acute Support Package, which has been extended to 12 months. DVA has 28 days to prepare the report for the VRB under section 352D of the MRCA. The Commission continues to have the discretion to initiate a reconsideration of own motion.
The Ombudsman Act 1976 provides that the Ombudsman is to investigate the administrative actions of Australian Government agencies.
Commonwealth Ombudsman
It is the responsibility of Australian Government agencies that make pension or benefits payments to ensure that the recipients only receive payments to which they are entitled. To achieve this, a variety of review programs are constantly undertaken.
This chapter outlines policy concerning the data matching program.
See Also
A person who is dissatisfied with a decision made by a [glossary:delegate:515] of the [glossary:Commission:545] in relation to certain claims for a pension, entitlement to veteran payment or reassessment of a rate of pension or payment, may apply for a review of that decision. This is referred to as a "right of review". A written notice of the making of the decision and of the right of the person to have the decision reviewed must be provided to the person.
The Secretary or his delegate can request specified types of information from pension or payment recipients and applicants, and/or recipients and applicants of associated allowances and benefits. A request for information can be made to:
Most VEA compensation and rehabilitation determinations made on or after 21 April 2025 must be appealed directly to the Veterans’ Review Board (VRB), via VRB lodgement channels, rather than to DVA. Appeal timeframes remain the same for all claim types except Acute Support Package, which has been extended to 12 months. DVA has 28 days to prepare the report for the VRB under section 352D of the MRCA. The Commission continues to have the discretion to initiate a reconsideration of own motion.
From 14 October 2024 the Administrative Review Tribunal (ART) replaces the Administrative Appeals Tribunal (AAT). Appeal pathways and matters remain largely the same as previous AAT arrangements under ART arrangements, although specific legislative section numbers in the ART Act differ. Importantly, timeframes for appeals for veterans and provision of information etc. remain the same.
