Policy

Current policy

DVA's current categories of proof of identity documentation can be found in the CLIK Policy Library at 2.2.4 Categories of Proof of Identity. 2.2.4 Categories of Proof of Identity also provides information about the number and range of documents that must be used to establish the proof of identity of a claimant, agent or trustee.  

This chapter details the effects of death or imprisonment of a claimant.

This section contains the following topics:

The following table provides a list of acceptable standard proof of identity (POI) documents

by category.    

Last amended: 7 November 2012

What is the purpose of investigation?

Investigation of a claim is a significant part of the determination process because it establishes the basis on which a decision is made. As service pension and income support supplement are income support (welfare) payments, it is the duty of the officer processing the claim, to ensure that claimants receive the full benefits permitted by the VEA, and that these are made available with the minimum of delay.

Investigation of a proper claim

Types of claims - pensions

There are several types of claims, which can be lodged. These claim types are:

• Qualifying service    
  More →

   

  Qualifying service

  Chapter 1.2 Service Types

   

Last amended: 26 August 2014

Emergency or hardship situations

Situations may arise in both standard and non-standard proof of identity (POI) cases where an immediate payment of pension or grant of treatment is necessary, subject to other relevant qualification criteria.

Last amended: June 2022

Who can lodge a claim?

A claim for war widow(er)'s pension or orphan's pension can be made by a:

Legal definition of reasonable satisfaction

The term reasonable satisfaction is the civil standard of proof that applies in Australian courts on matters other than criminal proceedings. To be reasonably satisfied, a delegate must consider that a piece of evidence is more likely than not to be true. The reasonable satisfaction standard of proof is also referred to as the balance of probabilities.

Summary table

The following table summarises the circumstances when a full (standard), modified or no proof of identity (POI) check is required for a veterans' compensation claim: