Policy

VEA→

What is evidence

Evidence is material that tends to satisfy an inquirer that a fact exists. For evidence to be relevant, there must be a relationship between the material provided and the facts in issue.

Entitlement cannot be granted without supporting evidence

VEA→

VEA→

Who can lodge a claim?

VEA→

A claim for Disability Compensation Payment may be lodged by:

This section outlines the:

• treatment of evidence,
• protocol for making decisions based on that evidence, and
• level of satisfaction, or standard of proof

required for decisions made on Income Support issues by a delegate of the Repatriation Commission.

Current policy

DVA's current categories of proof of identity documentation can be found in the CLIK Policy Library at 2.2.4 Categories of Proof of Identity. 2.2.4 Categories of Proof of Identity also provides information about the number and range of documents that must be used to establish the proof of identity of a claimant, agent or trustee.  

This chapter details the effects of death or imprisonment of a claimant.

This section contains the following topics:

The following table provides a list of acceptable standard proof of identity (POI) documents

by category.    

Last amended: 7 November 2012

What is the purpose of investigation?

Investigation of a claim is a significant part of the determination process because it establishes the basis on which a decision is made. As service pension and income support supplement are income support (welfare) payments, it is the duty of the officer processing the claim, to ensure that claimants receive the full benefits permitted by the VEA, and that these are made available with the minimum of delay.

Investigation of a proper claim

Types of claims - pensions

There are several types of claims, which can be lodged. These claim types are:

• Qualifying service    
  More →

   

  Qualifying service

  Chapter 1.2 Service Types

   

Last amended: 26 August 2014

Emergency or hardship situations

Situations may arise in both standard and non-standard proof of identity (POI) cases where an immediate payment of pension or grant of treatment is necessary, subject to other relevant qualification criteria.