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11.3.2 Agents
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This section outlines the policy on appointing and making payments to agents.
According to section 58D of the VEA, an agent is a person who has been nominated by a pensioner and approved by the Commission to receive pension instalments on behalf of the pensioner. The agent must:
- pay the pension or allowance to the pensioner; or
- manage the pension or allowance in accordance with the pensioner's wishes.