Eligibility requirements under the VEA
The following veterans may be automatically eligible for official commemoration if they:
Qualifying Service Check
For May 2015 CMVS successfully negotiated with Department of Defence (DoD) to release to DVA service data of current and former members. This was used to somewhat automate claims for Qualifying Service lodged via MyAccount.
Users enter their service details which are checked against DoD records. If there is a match to a post-1997 service record, the CMVS system checks against service tables. If the service qualifies the MyAccount user will see immediate notification of Qualifying Service on screen.
ESO Portal - user comments
"I love the Portal it saves me heaps of time!"
Harry - Pensions Officer NSW
"Originally apprehensive, but now - I much prefer lodging claims this way."
Bob - Pensions Officer Qld
"It makes it easier for everyone."
Janice - Advocate Vic
"The portal is meeting my expectations, I look forward of the expansion to a full on line capability of all areas that I use in my work as an advocate."
Jim - Advocate NSW
BAU Manager - Kristen Perkins
Biggest challenge
"The fact that BAU hasn't really been funded into the Project, which means my team has lost many staff members along the way, while keeping the same amount of work. It has put pressure on the staff left to take on more and more work."
"NaR!"