Change manager - Tim Little

Biggest challenge

"DVA has a wide variability in the maturity of underlying compentencies, and a strong tendency towards risk aversion.  This makes delivering 'innovative' solutions very challenging for individual operational staff, where they may not have previously been 'brought along the journey' in their history with DVA or the APS."

Ned Baric - lead business analyst

Biggest challenge

"People said it wouldn’t work. Clients too old, legislation too complex.  Difficulty convincing people that DVA clients would be keen for online service.  The stats support it.  Transport has been a good example."

Greatest achievement

"Not many projects have a one-stop-shop located in one section: testers, Bas, Dev, CCT.  People able to manage and process a transaction in a way consistent with existing legislation and systems.  Flat structure.  Great bunch of committed and dedicated professionals.

Program Manager - Tony Pianca

Biggest Challenge

"The biggest challenge for CMVS has been driving the change – being seen not as an IT release but a business release. Business had difficulty adapting to changes. I had to push some people – that’s not my natural way. It was hard getting business and IT to recognise what was possible – think outside the square. Then once they did we had to pare them back to what we were able to achieve."

Project Manager - Manny Sermeno

Challenges experienced

"With IT the challenge was about bringing a culture of – if an issue is impacting business – attaching importance and fast turnaround. This has been achieved after much work.

With business it was change resistance. They had no faith or confidence that IT could deliver solutions that would support them. Initially it was a challenge getting them on board and to commit."

CMVS - designed for accessibility

CMVS assured all help documentation is fully WCAG Accessible to AA level.

What does that mean?

All CMVS help documents are able to be accessed by anyone - people with disabilities.  This includes blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these.  In particular CMVS documents can be read by people using assistive technologies.