After receiving the rehabilitation referral, the rehabilitation service provider is required to make contact with the client to undertake an initial rehabilitation assessment. This process may involve one or a series of appointments or consultations depending on the complexity of the case.
Standardised rehabilitation reporting documents are an important element in achieving a uniform approach to DVA rehabilitation services across all three DVA rehabilitation schemes and the range of services available within DVA.
Standard reporting documents must be used by all rehabilitation providers delivering rehabilitation services on behalf of DVA.
The following diagram provides an overview of the processes and procedures that are generally taken as a client progresses through the DVA claims and rehabilitation system from the start, with the submission of a claim, to closure of a rehabilitation plan. Further details about these processes are provided in later sections of this Chapter.
