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rehabilitation service providers

11.7 External Rehabilitation Service Provider Performance Standards and Guidelines

Both Comcare and the Heads of Workers Compensation Authorities (HWCA) outline expected levels of service provision and requirements for approval as accredited service providers.

Comcare

Following link is to relevant Comcare information.

Information for workplace rehabilitation providers

 

HWCA

Following link is to relevant HWCA Guide information.

11.2 DVA-specific requirements for approved rehabilitation service providers

From 1 July 2016, to work with DVA clients, approved rehabilitation service provider organisations and their consultants also need to satisfy a number of DVA requirements. These requirements ensure that DVA clients have access to the best possible professional team, and also support providers through providing training about DVA’s programs and clients.

11.6.2 Rehabilitation Rights and Obligations

The Rehabilitation Rights and Obligations document must be presented to the client during the first contact with the rehabilitation provider. The contents should be discussed with the client, with the rehabilitation provider highlighting each of the client's rights. The client's obligations should also be clearly stated so that the client is aware that failure to comply with any part of the rehabilitation process may result in suspension of compensation benefits, excluding treatment.

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