For May 2015 CMVS successfully negotiated with Department of Defence (DoD) to release to DVA service data of current and former members. This was used to somewhat automate claims for Qualifying Service lodged via MyAccount.
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Entitlement Self Assessment
In May 2014 ISH was expanded to include management of:
In November 2013, the Integrated Support Hub (ISH) was initially delivered for staff in DVA Income Support to hold and manage the following client generated "business dealings":
"[CMVS] created a sense of whole-of-person for DVA business areas that are not client centric".
David Goldrick - Director Rehabilitation & External Liaison - R&C
Comments from Online Single Claim users
"I was amazed as how simple and easy it is to use, there are changes that needed to be done to complete the lodgement of the claim but for the first claim lodged it went without a hiccup."