Entitlement Self Assessment

Biggest Challenge

"The biggest challenge for CMVS has been driving the change – being seen not as an IT release but a business release. Business had difficulty adapting to changes. I had to push some people – that’s not my natural way. It was hard getting business and IT to recognise what was possible – think outside the square. Then once they did we had to pare them back to what we were able to achieve."

Challenges experienced

"With IT the challenge was about bringing a culture of – if an issue is impacting business – attaching importance and fast turnaround. This has been achieved after much work.

With business it was change resistance. They had no faith or confidence that IT could deliver solutions that would support them. Initially it was a challenge getting them on board and to commit."

CMVS assured all help documentation is fully WCAG Accessible to AA level.

What does that mean?

All CMVS help documents are able to be accessed by anyone - people with disabilities.  This includes blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these.  In particular CMVS documents can be read by people using assistive technologies.

The Ex-service Organisations' (ESO) Portal is a tailor-made online service specially designed to meet the needs of Pensions officers and Advocates in Ex-Service Organisations.

ESO representatives from small and large organisations across Australia have been significantly involved with the design of the Portal since its inception.

What's in the ESO Portal?

The ESO Portal contains: