Online claiming - what was delivered?
Online claiming was delivered in two parts - November 2013 and May 2015.
Entitlement Self Assessment
CMVS provided clarity about DVA benefits to which veterans and families may be entitled.
DVA legislation with complex overlaps and dependencies across schemes present challenges for DVA staff, clients and prospective clients.
Where there is potential coverage by multiple Acts a claimant may be faced with comparing many options and making a once off election for a claim that could have ongoing financial implications.
Provider Portal
CMVS brought DVA’s service providers online and gave them many more engagement options.
DVA supports the Australian Government strategic directions for connected-up service delivery by offering the choice of online self service.
Integrated Support Hub (ISH)
The Integrated Support Hub (ISH) breathed new life into old systems and released value from existing data.
Online claiming
CMVS made claiming online possible and removed confusion about complex legislation.
In November 2013 CMVS delivered access to a 24/7 online claim lodgement service for prospective (via the public website) and existing DVA clients (via MyAccount). Online they can:
War Graves - user comments
Here are some comments from users of the Australian War Graves system:
War Graves - Simulation
To experience the War Graves online system click the link below.
The referenced media source is missing and needs to be re-embedded.
War Graves - what was delivered?
To manage Australian War Graves, the end-to-end system enabled:
War Graves - objectives
The objectives of the Australian War Graves project were to:
War Graves
CMVS revolutionised the search, building and maintenance management for Australian War Graves and commemorations.