ISH - May 2015
In May 2015 ISH was expanded to include management of:
- Paper claim registration for rehabilitation and compensation
- SRCA and MRCA reassessment claims lodged via Online Single Claim
ISH - November 2014
In November 2014 ISH was expanded to include management of:
- Claims for rehabilitation and compensation lodged using the Online Single Claim and via the ESO Portal
- BEST claims and organisation information from the ESO Portal
ISH - May 2014
In May 2014 ISH was expanded to include management of:
ISH - November 2013
In November 2013, the Integrated Support Hub (ISH) was initially delivered for staff in DVA Income Support to hold and manage the following client generated "business dealings":
ISH - what was delivered?
ISH was delivered over four releases. Each release expanded functionality to a new section within DVA. Releases are shown below.
ISH - Objectives
As part of addressing DVA's goal of improving the efficiency of DVA's internal operations and interactions CMVS was to design and deliver the Integrated Support Hub (ISH) to:
- Accept and process electronically lodged data or documents online
- Register, manage or print claims and requests received
- Report on online claims and requests lodged or registered
Online Claiming - user comments
"[CMVS] created a sense of whole-of-person for DVA business areas that are not client centric".
David Goldrick - Director Rehabilitation & External Liaison - R&C
Comments from Online Single Claim users
"I was amazed as how simple and easy it is to use, there are changes that needed to be done to complete the lodgement of the claim but for the first claim lodged it went without a hiccup."
Online Claiming - simulation
To view some simulations and training material click on the links below.
Online claiming - objectives
The online claiming project contributes to two key DVA objectives:
- Improve timeliness and processing efficiency by delivering the capacity to lodge and process claims and supporting documents online
- Reduce confusion over complex eligibility requirements by delivering the Online Single Claim for rehabilitation and compensation.
Key achievements
Since implementation 3,089 claims have been lodged online.
A new ICT project approach
CMVS demonstrated a different approach to delivering ICT solutions that leveraged technology to achieve a client usability focus.
The CMVS Program and Project managers were co-located and worked closely with DVA ICT and business stakeholders through a Program Board and individual Release Boards for each six monthly release. The Program Board oversaw strategy and objectives. Release Boards focused on the scope and solution for each release.