A claim for attendant care services should be considered carefully in regard to what is reasonable for the client to receive. In determining whether attendant care services are reasonably required the delegate must consider the matters outlined in section 218 of MRCA and subsection 29(4) of DRCA the nature of the client’s injury or disease:

Making a claim for attendant care services

Claims for attendant care services must be investigated with reference to whether the services are reasonably required by the client and to ensure that the need for the services are due to the client’s service related injury or disease. Claims must be supported by documentary evidence from the client’s treating doctor, other suitably qualified medical or allied health professional or rehabilitation service provider.

What other matters may be relevant in considering a claim for attendant care services will be entirely dependent on the circumstances of a particular case.  The most obvious example of any other relevant matter is any report obtained from a Community Nursing assessor or an Occupational Therapist in relation to what attendant care services are reasonably required due to the nature of the accepted service injury or condition.

The medical or other information provided in any rehabilitation assessment may help substantiate the need for attendant care services. Such an assessment might also provide important information about what other assistance may be provided to address a client’s needs and facilitate independence.

This could, for example, includes aids and appliances that could assist a person to manage tasks more independently. The provision of aids and appliances may have an impact on the level of attendant care services that the person may require in the future.

An important consideration with provision of attendant care services is the extent to which such services will assist the client to live in his/her own accommodation rather than in an institutional environment (such as residential care or a hospital based setting).

The goal of providing attendant care services and support is encourage the client to live as independent a life as possible within their capabilities.

Delegates should be satisfied that the client’s service related injury or illness creates the need for essential and regular personal care. Medical evidence or evidence from another suitably qualified medical or allied health professional or rehabilitation provider should be obtained to inform decision making.

Definition of attendant care services

Attendant care services are provided to assist a person to manage their essential and regular personal care needs. Services can include assistance with tasks such as toileting, grooming, bathing/showering, eating/drinking and dressing.

Assessments for attendant care services

Claims for attendant care services are assessed on evidence from the client’s treating doctor and/or suitably qualified health professional or suitably qualified rehabilitation service provider.

Attendant care services are provided for in Division 3 of Part 7 of Chapter 4 of MRCA, and section 29 of DRCA.

Attendant care services may enable a person to undertake or continue employment by providing targeted assistance, particularly to get ready for work at the beginning of the day. These services can be a key support in assisting a person to live as full a life as possible after a service related injury or illness, particularly where a person is managing the impact of severe disabilities.