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1.3 The DVA Rehabilitation Framework

Last amended 
8 August 2023

DVA is committed to providing rehabilitation services based on best practice principles.

These principles are:

  • care and respect for the client is paramount;
  • early intervention processes and practices must operate;
  • whole of person rehabilitation needs must be addressed;
  • the client, and their significant other, must be actively involved in the development of an appropriate rehabilitation plan/program with realistic goals;
  • all key stakeholders must be actively involved in an effectively coordinated plan/program of activities; and
  • rehabilitation plans must be focused on whole-of-person goals and outcomes.

The Department will achieve this by:

  • adopting the MRCA rehabilitation provisions to drive policy development for all DVA rehabilitation clients;
  • applying nationally consistent standards, practices and principles;
  • promoting excellence in service delivery and case co-ordination as the norm;
  • adopting the Goal Attainment Scaling method to rehabilitation;
  • challenging existing practices and reviewing and revising current approaches and policy;
  • adopting a robust structure to measure success for rehabilitation activities;
  • developing a supportive work environment which shares knowledge, experiences and expertise;
  • promoting the importance of rehabilitation and its outcomes in the lives of DVA clients; and
  • acknowledging the role of family, friends and significant others in the client's life in achieving long term positive outcomes in the rehabilitation process.