1.3 The DVA Rehabilitation Framework

DVA is committed to providing rehabilitation services based on best practice principles.

These principles are:

• care and respect for the client is paramount;
• early intervention processes and practices must operate;
• whole of person rehabilitation needs must be addressed;
• the client, and their significant other, must be actively involved in the development of an appropriate rehabilitation plan/program with realistic goals;
• all key stakeholders must be actively involved in an effectively coordinated plan/program of activities; and
• rehabilitation plans must be focused on whole-of-person goals and outcomes.

The Department will achieve this by:

• adopting the MRCA rehabilitation provisions to drive policy development for all DVA rehabilitation clients;
• applying nationally consistent standards, practices and principles;
• promoting excellence in service delivery and case co-ordination as the norm;
• adopting the Goal Attainment Scaling method to rehabilitation;
• challenging existing practices and reviewing and revising current approaches and policy;
• adopting a robust structure to measure success for rehabilitation activities;
• developing a supportive work environment which shares knowledge, experiences and expertise;
• promoting the importance of rehabilitation and its outcomes in the lives of DVA clients; and
• acknowledging the role of family, friends and significant others in the client's life in achieving long term positive outcomes in the rehabilitation process.