External
As a result of the MCRS “No Surprises” policy, clients may become aware of a forthcoming adverse determination of their claim for compensation and may choose to withdraw their claim before the adverse determination becomes a reality.
If a client requests, in writing, that their claim be withdrawn, MCRS policy is to:
- cease all investigation into the claim;
- write to the client advising that the claim has been withdrawn; and
- put the file away after completing a withdrawal determination in Defcare.
However, if a Determination on the claim has already been made when the request for withdrawal is received, the claim cannot be withdrawn.
See DCI 9 for further information on withdrawal of claims for compensation.