The Recovery Acct/dirpay Recovery Non-Activity Reports

These reports provide a summary listing of all accounts for which no activity was recorded for the past month.

Split by payee, respective amounts to be recovered are listed.

A status summary is also provided, detailing both the full amounts of all accounts and their outstanding recovery amount (or where part payment has been made).

While the above example relates to the Recovery Account Non-Activity report, this format is also reflected in the Dirpay Recovery Non-Activity report (which relates solely to recovery account details for direct payees).

The non-activity reports should be examined closely, as they indicate that the relevant state office has not undertaken any action on these accounts over the past month.

Particular accounts that should be targeted for action are:

• employer accounts which are inactive.  These are normally set to active and should be deducted from the next payment to that employer, unless otherwise agreed by an account manager.  In this case, the recovery account should have some comment to that effect entered against it;

• employee accounts which remain inactive or pending for long periods of time.  These should be checked to see if any action can be taken; and

• provider accounts which remain inactive for long periods of time.  In nearly all cases, these have been created by staff in response to the receipt of returned cheques (Comcare's own cheques).  Any records that have been created in error should be set to a status of 'X' (reversed).