External
  •       In all cases, ensure the case is discussed with the claims manager before any submission is prepared.
  •       Assess the submission against the strict criteria for partial or full write off.
  •       Agree or reject the submission and return it to the claims manager for further communication with the debtor and the Operations Group.
  •       If agreed, the write off must be recorded on PRACSYS, using the 'Write-off/Waiver Recovery Account function in the Recoveries application.  Write off has not occurred until this is completed.
  •       Complete all 'WORA' fields.  They are mandatory.
  •       Check the original recovery account record to ensure that:
  •       For full write off, the original account displays 'R' as its status; or
  •       For partial write off, the account number for the written off portion of the account is displayed against the field 'Created account no'.