External

PRACSYS does not set the status of recovery accounts for direct payees to 'A'ctive.  This enables negotiation on repayment to occur between Comcare and the employee.

Retain copies of all communication on the claim file and/or PRACSYS.

  •       In all cases, except where amounts are less than $50.00, advise the employee by phone that an overpayment has occurred.
  •       Follow up with a letter as per Appendix 1.  This should occur in all cases, for overpayments greater than $1.00.  Else money should be directly recovered from the next incapacity payment made.
  •       The employee may forward a cheque to cover the full overpayment ('money in').
  •       As an alternative to 'money in', the employee has the option to elect to make repayment in one of two ways:
  •      lump sum offset;
  •      periodic offset.
  •       If the employee is unable to repay the overpayment by the same amount as initially paid, consider financial hardship rules.
  •       Set up PRACSYS with:
  •      overpayment details;
  •      recovery details; and
  •      line item allocation.