<Employee/provider name>
Dear <Title and surname>
Thank you for your request of <date of request> asking that consideration be given to <writing off/waiving> your overpayment of <$ amount of overpayment>.
A review of your circumstances has now been completed, and following careful consideration, I wish to advise that your request has been accepted. The reasons for this are:
<reasons for acceptance of submission>
FOR WRITE OFF ONLY
<It is now important for you to contact me further about the overpayment. As the decision to write off an overpayment is for a deferred period only, we will still need to discuss future repayment options, taking into account your particular circumstances.
A response should be provided from you within 28 days of the date of this letter.
Please contact me onto arrange to discuss the matter further.>
FOR WAIVER ONLY
<Please contact me onif you would like to discuss the matter further.>
Yours sincerely
<Claims Manager>
Comcare
<Date>