8.Whenever a request for information on surveillance, or other investigation method, is received it should be handled by the appropriate claims manager. If necessary, such requests can be referred to the team leader for immediate handling.
- The claims manager should:
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inform the person by way of background that compensation claims are routinely reviewed to determine whether Comcare remains liable for the claim. Not all such reviews involve formal investigation, and not all investigations, where they occur, involve surveillance; and
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having said that, Comcare policy is to neither confirm nor deny whether a particular claim is under formal investigation.
10.Should the individual raise the issue of exercising their rights under legislation to request access to such information, they should be assured that it is their right to request that access, while noting that it is not possible to comment on the outcome of such a request. Any formal request for access to such documents should be referred to the Freedom of Information Officer or the State Manager.
11.All general questions from Comcare staff about Comcare's surveillance or investigations practices should be directed to the Manager, Fraud Prevention Group. Legal Services Group can advise on any legal issues involved.