Issues

5.During the conduct of an investigation, a person (i.e. claimant, service provider, etc.) being investigated may suspect that they are under investigation.  This may cause the individual to ask questions about the investigation and/or Comcare's investigation process.  In addition, some individuals may be of the view that Comcare is conducting an investigation of their claim, when this is not the case.

6.This Operational Advice provides advice on how to reply to such queries.

7.Comcare staff who receive a phone call or letter seeking information on surveillance or other investigation method must follow the procedures below.