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7.4.6 Refusal by the Bank
The only reason the Bank can refuse an application is if the client fails to meet the lending criteria set out in Schedule C to the Agreement.
If the Bank refuses to grant instalment relief, a widow/widower advance or an advance for essential repairs, the Bank must provide the Commonwealth with its reasons for refusal in writing. If the Commonwealth so desires it may meet with the Bank so that suitable arrangements can be made to grant relief or the advance.