2.4.2 Procedure where represented client initiates contact with RCG

In those cases where it is the client who initiates the contact, you should NOT refuse to give the client direct service, i.e. on the spurious grounds that they are represented and you are therefore prohibited from talking to him/her, in fact you are not. Note that it is the client who retains (employs) the lawyer or engages the ESO representative not the other way around. If the client chooses not to use his/her representative on that occasion, he/she is perfectly at liberty to do so, and you have a responsibility as a Delegate to deal with that person.

25.2.1 Injuries Arising from Failure to Obtain a Transfer, Promotion or Benefit

The exclusion of injuries (incl. diseases and aggravations) arising out of a failure to obtain transfer promotion or benefit from employment is closely related to the exclusion of compensation for injuries arising out of disciplinary proceedings, discussed above. Obviously both refer to disputes with ADF management and are covered by the same exclusionary provision in the SRCA, i.e. the S4 definition of 'injury' under the SRCA:

'injury' means:

6.5.2 Interpretation - Duty of the client to provide medical evidence

For practical purposes, the initial onus is on the employee to obtain and supply the relevant supporting medical evidence. This merely means that Delegates can ask the client to produce copies of the relevant folios from the ADF Medical File. This is a matter of administrative convenience and particularly appropriate where the claimant is still serving and therefore has greater access to the medical file than does RCG.