[glossary:DVA:306] has a responsibility to inform the veteran community of its rights and obligations as clearly and concisely as possible. Providing information in plain English using a simple format and issuing as few letters as possible are seen as the fundamental elements in meeting that responsibility.
When making any formal decision, the delegate must have read and become familiar with all relevant information. A decision cannot be made if the delegate doubts the validity of the information, or if it is incomplete.
It is the responsibility of each delegate of the [glossary:Commission:545] to ensure that they are informed of and apply any recent legislative changes or Federal Court decisions which are binding on the Commission and affect the decisions they make.
The Compensation Claims Processing System (CCPS) generates:
Section 31 VEA
Who is sent payment summaries?
Payment summaries are sent to most pensioners (or their [glossary:trustee:496]) who receive any taxable payment or [glossary:remote area allowance:680] from DVA within each financial year.
This section outlines the policy on appointing and making payments to [glossary:agents:421].
The [glossary:Commission:545] has approved three different methods of paying pensioners' fortnightly pension instalments. The three methods are:
Payment by Direct Credit
The veterans' compensation standard letters are written and maintained by the individual DVA State Offices. These standard letters have been developed to meet processing needs not handled by CCPS. They provide processing staff with documents prepared to assist in processing of less common scenarios or which have specific state requirements.
Pension payday falling on public holiday
Section 58E VEA
