2.1 Format of an incapacity claim
Most commonly claims for incapacity payments are received via the form ‘D1360 - Claim for Incapacity for Service/Work’, however there is no legislative requirement for a claim to be on this form and a claim cannot be refused because it is not on the ‘claim form’.
MyService has been updated with a new electronic Incapacity Claim Form, which enables clients to submit incapacity claims and attach all required documentation through their MyService account.