"[CMVS] created a sense of whole-of-person for DVA business areas that are not client centric".
David Goldrick - Director Rehabilitation & External Liaison - R&C
"I was amazed as how simple and easy it is to use, there are changes that needed to be done to complete the lodgement of the claim but for the first claim lodged it went without a hiccup."
To view some simulations and training material click on the links below.
The online claiming project contributes to two key DVA objectives:
Since implementation 3,089 claims have been lodged online.
CMVS demonstrated a different approach to delivering ICT solutions that leveraged technology to achieve a client usability focus.
The CMVS Program and Project managers were co-located and worked closely with DVA ICT and business stakeholders through a Program Board and individual Release Boards for each six monthly release. The Program Board oversaw strategy and objectives. Release Boards focused on the scope and solution for each release.
Online claiming was delivered in two parts - November 2013 and May 2015.
CMVS provided clarity about DVA benefits to which veterans and families may be entitled.
DVA legislation with complex overlaps and dependencies across schemes present challenges for DVA staff, clients and prospective clients.
Where there is potential coverage by multiple Acts a claimant may be faced with comparing many options and making a once off election for a claim that could have ongoing financial implications.
CMVS brought DVA’s service providers online and gave them many more engagement options.
DVA supports the Australian Government strategic directions for connected-up service delivery by offering the choice of online self service.
The Integrated Support Hub (ISH) breathed new life into old systems and released value from existing data.
CMVS made claiming online possible and removed confusion about complex legislation.
In November 2013 CMVS delivered access to a 24/7 online claim lodgement service for prospective (via the public website) and existing DVA clients (via MyAccount). Online they can:
Here are some comments from users of the Australian War Graves system:
