attendant care services

An important consideration with provision of attendant care services is the extent to which such services will assist the client to live in his/her own accommodation rather than in an institutional environment (such as residential care or a hospital based setting).

The goal of providing attendant care services and support is encourage the client to live as independent a life as possible within their capabilities.

It is important that attendant care service providers have appropriate and sufficient skills to enable them to provide high quality personal care, in line with best practice and industry standards. A care plan should be developed to direct the services to be provided to the client, and ensure that their needs are being effectively met. There are clearly defined roles and responsibilities that related to the provision of attendant care services. It is really important that these are communicated clearly to the client.

The DVA delegate is responsible for determining:

The medical or other information provided in any rehabilitation assessment may help substantiate the need for attendant care services. Such an assessment might also provide important information about what other assistance may be provided to address a client’s needs and facilitate independence.

This could, for example, includes aids and appliances that could assist a person to manage tasks more independently. The provision of aids and appliances may have an impact on the level of attendant care services that the person may require in the future.

The attendant care provisions cannot be used to fund the costs of an attendant carer travelling with a veteran. This is because travel and accommodation costs do not fit the definition of attendant care services in section 213 of the MRCA and section 4 of the DRCA.

Delegates should be satisfied that the client’s service related injury or illness creates the need for essential and regular personal care. Medical evidence or evidence from another suitably qualified medical or allied health professional or rehabilitation provider should be obtained to inform decision making.

A claim for attendant care services should be considered carefully in regard to what is reasonable for the client to receive. In determining whether attendant care services are reasonably required the delegate must consider the matters outlined in section 218 of MRCA and subsection 29(4) of DRCA the nature of the client’s injury or disease:

For clients who hold a DVA Health Card, the following services can be provided through the Veterans’ Home Care (VHC) Program:

Attendant care services may enable a person to undertake or continue employment by providing targeted assistance, particularly to get ready for work at the beginning of the day. These services can be a key support in assisting a person to live as full a life as possible after a service related injury or illness, particularly where a person is managing the impact of severe disabilities.