This chapter provides information about the provision of household serv

It may be appropriate for the other claims to be reassigned to the Unable to be Determined holding bay in the following scenarios. This action should only be taken once the s330 process has been followed including consideration if the claim can be determined.

Determine the claim based on available information

It is open for PI delegates to determine PI claims based on the available evidence, if that evidence allows them to be satisfied that the relevant MRCA provisions have been met.  That is:

• the degree of impairment (sections 68, 71(1) and 71(2)), and
• the date when weekly compensation becomes payable for each condition (section 77).  

The general rule of thumb is to ask: 

Determine the claim based on available information

It may be appropriate for an IL claim to be determined in the following scenarios. This action should only be taken once the s330 process has been followed.

Before determining a claim based on available information, consider if:

Refer to the R&C ISH - Assign Claim – QRG (CM9: 17294879E) for instructions on how to reassign claims.

 This overarching process details the minimum standard of contact required when requesting information which only the client can provide. 

Clients can request an extension of time to provide requested information. Delegates and CSOs should accommodate all reasonable requests. 

If granted:

The policy contained in this manual relates to Household Services and Attendant Care services under both the Military Rehabilitation and Compensation Act 2004 (MRCA) and the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA).