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    Home Compensation claims procedures Overpayments Recovery action
  1. Recovery action checklist

Recovery action checklist

Date amended:
11 May 2023
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In this part

Compensation claims procedures

  • First steps to recovery of overpayment from a claimant
  • Initial action by delegate
  • One off cheque/EFT payment to cover the whole overpayment amount
  • Instalments of cheque/EFT payments over a long period towards the overpaid amount
  • What happens when recovery action is not transacted?
  • Reduction of regular incapacity payments
  • Reduction of permanent impairment (PI) payment
  • Recovery of overpayment from third party damages action
  • Recovery of overpayment from suppliers and service providers
  • Recovery of overpayment from Commonwealth Superannuation Administrator
  • Death of a claimant
  • Recovery from deceased's estate
  • Write off
  • Waiver
  • Standard letters

Book traversal links for Recovery action checklist

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Compensation claims procedures

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  • Permanent impairment
  • DRCA permanent impairment procedures
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  • Review own motion
  • Overpayments
    • Introduction
    • Recovery action
      • Expectations of delegates and staff involved in debt recovery
      • Recovery action checklist
        • First steps to recovery of overpayment from a claimant
        • Initial action by delegate
        • One off cheque/EFT payment to cover the whole overpayment amount
        • Instalments of cheque/EFT payments over a long period towards the overpaid amount
        • What happens when recovery action is not transacted?
        • Reduction of regular incapacity payments
        • Reduction of permanent impairment (PI) payment
        • Recovery of overpayment from third party damages action
        • Recovery of overpayment from suppliers and service providers
        • Recovery of overpayment from Commonwealth Superannuation Administrator
        • Death of a claimant
        • Recovery from deceased's estate
        • Write off
        • Waiver
        • Standard letters
    • Related issues
    • Managing debts for clients with mental health conditions or serious injury
    • Standard letters
  • Special Rate Disability Pension
  • Working digitally
  • Clients not responding to requests for information
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    • Compensation & Support Policy Library
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    • Rehabilitation Policy Library
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  • SOP Information
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