Where a ❏ is displayed enter a ✓ as applicable.
1.Has the debtor been advised that he or she has incurred an overpayment (letter at Appendix 1)? Has he or she been clearly advised about:
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the amount of overpaid monies;
-
recovery processes; and
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options he or she has in exceptional circumstances?
YES❏NO ❏
2.Is the debt able to be repaid? If yes, commence recovery action, following negotiation with the debtor.
YES❏NO ❏
3.If not, has a Statement of Financial Circumstances form (at Appendix 5) been completed to support the employee's contention of inability to repay the overpayment, either at a reasonable rate, or at all?
YES❏NO ❏
If yes, follow the checklist procedures for write off or waiver where applicable.
4.Has a formal repayment agreement been set up between Comcare and the employee where the employee is repaying the debt over a period of time?
YES❏NO ❏
5.Has the overpayment been set up on PRACSYS using the 'CORA' function? Have the following details been entered:
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repayment term; and
-
linking correct line items?
YES❏NO ❏
6.Has the account been activated?
YES❏NO ❏
7.Has PRACSYS been clearly noted by adding comments to 'CCOM.CM' and has a diary been created in 'FLOC.CM' as a reminder to check whether the employee has sent in his or her cheque repayment?
YES❏NO ❏
8.When cheque/s were received, were photocopies placed on the file?
YES❏NO ❏
9.Have cheque/s been sent to the Financial Services Group for receipting?
YES❏NO ❏
10.Is the recovery account status 'closed', or alternatively, have comments been added to the recovery screen to indicate that the full amount of the overpayment has been received?
YES❏NO ❏
If repayment has not occurred:
11.Was the employee invited to come into the office to discuss his or her particular case?
YES❏NO ❏
12.Was a Team Leader or other staff member present at the meeting?
YES❏NO ❏
13.Was an alternative repayment agreement established?
YES❏NO ❏
14.If so, was the recovery account updated to reflect any changes, using the 'AORA' function?
YES❏NO ❏
15.If the employee has attempted no further repayment, has a submission been prepared for the state manager (as per Appendix 9)?
YES❏NO ❏
16.Has the Legal Services Group been consulted to select a Legal firm to institute proceedings on Comcare's behalf?
YES❏NO ❏
17.Has the matter been progressed, with diary reminders generated every month from the 'FLOC.CM' function to check on the current status of proceedings?
YES❏NO ❏
18.Has the overpayment been successfully recovered?
YES❏NO ❏
19.If not, should the overpayment be written off until a later time? Or, are there now grounds for waiving the account?
YES❏NO ❏