1. The contact officer for this Operational Advice is Vikki Clingan, Service Performance Management Group.  The file number is 110/4/93.  This Operational Advice may be released to members of the public who request it.

(Signed)

Peter Pharaoh

General Manager

Business Co-ordination Division

24 August 1999

Attachments:

A - s 30 Letter to employee and Information Sheet

B – s 137 Letter to employee and Information Sheet

C – Letter to customer agency, s30

D – Letter to customer agency, s137