3.To ensure there is a nationally consistent approach to transferring claims between State Offices, the attached summary sheet is to be used for each file that is transferred. It should be completed and placed on file as the top folio.
4.Additionally, the PRACSYS 'Amend Claim File Location' screen must be adjusted to reflect the file's correct location. You will need to select 'O' (Other) and 'TFR' (Transfer) as the location and location type, and nominate the Comcare office code of the receiving State Office. A brief comment about the file being transferred may be added to the 'Comments' field and if you know who the new claims manager will be, amend the claims manager via ANCM.CM.
5.As a final process before transferring, you should ensure that address and telephone numbers on PRACSYS are current for the employee and that relevant Customer contacts have been updated where possible.
6.Please note that, unless there is a specific decision to the contrary, claims should not be transferred until there has been formal separation from employment or finalisation of rehabilitation obligations in the former State.