External
21.All staff are to follow the above advice.
22.Enquiries on legal aspects should be discussed within the office, especially with a view to ascertaining whether advice has previously been requested. If this does not resolve the issue, a request for advice should be directed to the Legal Services Group's (LSG) email letter box for distribution to and response by a member of LSG.
23.Enquiries concerning business issues should be directed to Jane Kelly, National Business Manager, NSW Office.
24.Any ongoing claims management issues should be directed to Glen Marks, NSW Office.
Barry Hutchins
Acting General Manager
National Quality Assurance
8 May 1996
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