20.The reconsideration of determinations made under licence by ADI are, as a condition of the licence, to be carried out by an officer or employee of Comcare. Comcare is also responsible for the conduct and carriage of matters before the AAT of any reviewable decisions made by Comcare. Post-licence AAT cases are managed by Comcare under the terms of a contract with ADI (i.e. those AAT cases resulting from injuries that occur on or after 7 February). As ADI is responsible for costs associated with post-licence injuries incurred in the review and appeal process, it is appropriate for Review Managers to liaise with ADI on the conduct of these cases.
21.In relation to pre-licence injuries, Comcare remains responsible for all applications to the AAT and appeals to the Federal Court, including both pre-premium and premium claims.
22.A service delivery requirement set out in the contract is that Comcare shall advise the claimant in writing at least every twenty-five (25) business days of the status of their claim and any delays that are unlikely to be resolved within the next five (5) business days. The letter length should be kept to a minimum consistent with ADI's desire that claimants know that their claim is being progressed.