OPERATIONAL ADVICE NO 157
MANAGEMENT OF AQIS CLAIMS IN QUEENSLAND
Contact:Matt Goldrick
Phone:(02) 334 9824
State Managers
State Claims Services Managers
State Review Services Managers
State Business Services Managers
State Executive Officers
General Managers
Group Managers
All claims services staff
AQIS proposes to centralise all their personnel pay roll operations in the Brisbane Regional Office over the next few months. The organisation has requested that the Queensland office of Comcare Australia manage all their compensation claims. Comcare Australia has agreed to this request on the basis that the arrangement be for a one year trial with an evaluation of the impact on both organisations at the end of this period.
The commencement of processing of any new claims will coincide with the AQIS timetable for transfer of the personnel functions to Brisbane. The timetable is as follows
NSW 03/2/94 ACT 17/2/94 VIC 03/3/94
TAS 03/3/94 SA/NT 17/3/94 WA 31/3/94
Existing open insured claims will need to be transferred from each State Office and Helen Rowe from Brisbane Office will liaise with Claims Service Managers regarding the transfer of these claims to Brisbane.
An agreement has been reached with AQIS that the following services will be maintained in the States:
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AQIS Case managers are welcome to discuss general compensation and rehabilitation issues with the respective local office of Comcare Australia . Since a case management presence is to be maintained in each State, it is important that these case managers continue these links and be kept informed regarding training courses, network meetings etc. It is also important that the concept of local case management be preserved.
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Incident reports will continue to be lodged with the local office of Comcare Australia.
The answers to some common questions are provided below.